LETTERS OF COMPLAINT
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SITUATION IV
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You recently went for a meal at Benny's fast food restaurant, which is part of an international chain. Unfortunately the service was very slow and the food was badly cooked, so you complained to the supervisor. However, he was very rude to you and insisted on your paying for the meal. You have deciced to write a letter of complaint to the company's head office. Write your letter, explaining the reasons for you complaint and saying what you expect the company to do.
Dear Sir or Madam,
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I am writing to complain about the service I recently received at Benny’s at the 22nd Baker Street in London. That incident happened last Saturday, the 16th of January at lunchtime.
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Firstly, my partner and I ordered a starter and two beers. The dish arrived soon, but when the waiter brought us the beers, the meal was already cold. Due to that, we sent back the starter to the kitchen and ordered the main dish. Of course, we hoped that it will be hot. However, the meal was not only freezing but also raw.
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In addition, when we complained to the supervisor, he was very unpleasant and rude. He suggested that it had been our fault, even suggesting that we were under the influence. Next, he handed the bill to us, so we paid it and, finally, we left very displeased.
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I am sure you can guess it was an extremely disagreeable situation. I enclose the bill and I hope to get a full refund.
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Yours faithfully,
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Brigitte Amis
Dear Sir Madam,
I wish to express my dissatisfaction with the threatment I received at Benny's restaurant las Wednesday afteroon.
First of all, in spite of the place being empty, the service was very slow, we were waiting for twenty minutes before being served.
Furthemore, my husband ordered a Mexican Taco. I looked delicius, however, when he proved it. It did not taste nice, and it did not smell good either.
To make the matters worse, when we complained to the manager. Not only she was rude to us, saying that we did not know waht Mexican food consisted, but she also threatened to call the police if we did not pay for the bill.
As you can imagine, I am extremely upset with that behaviour. Therefore, I demand a full refund, in addition to writting apology from the manager.
I looking forward to hearing from you.
Yours faithfully,
Sally Armstrong
Dear Sir or Madam,
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I am writing to complain about the food and treatment we recently received at one of your restaurants, specifically at Benny’s Fast Food Restaurant where my girlfriend and I had dinner last Saturday; the code that appears on the bill is 1793248.
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Firstly, the service was very slow, we ordered two chicken menus and it took 45 minutes to be served but, to make matters worse, when we started eating it, we noticed that the chicken was raw.
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Furthermore, we were deeply offended by the behaviour of the manager. When we told him about the food, he was very impolite and did not offer us any solution, insisting that we should pay for the menu, which, as I explained before was inedible.
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As you can imagine, we are extremely upset. We believe that we are entitled to a refund and hope that this matter can be resolved promptly.
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I look forward to hearing from you.
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Yours faithfully,
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Joseph Peterson
Dear Sir or Madam,
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I am contacting you to complain about the service and the treatment that I received at Benny´s fast food restaurant last week.
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Firstly, the service was very slow, the waiter took more than an hour to serve me the food, and when he did, it was cold; moreover, the food was not in good condition, the meat was raw.
For these reasons, I decided to talk with the supervisor
, and ask him to change my food, but he refused stating that the food was excellent; consequently, I decided not to pay for the meal. To make matters worse, he was very rude to me, and insisted that I had to pay for the meal.
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As you can imagine, I am very sorry about that, and to resolve this problem, I would be grateful if I could have a full refund of my money, taking into consideration that the service and the meal were not up to the standards.
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I look forward to your prompt reply on this matter.
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Yours faithfully,
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Margaret Sanders