LETTERS OF COMPLAINT
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SITUATION I
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A month ago you ordered some skiing equipment from a sports shop and paid by credit card. Although you asked for it to be sent by courier, you have received nothing. You urgently need this equipment.
Dear Sir or Madam,
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I am writing to express my strong dissatisfaction with the courier service you offer, as I have not received my order yet, which I purchased by credit card from your shop last month. I am attaching a copy of the receipt for your reference.
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First of all, I needed this skiing equipment as soon as possible and decided to buy it in your store because of your advertising, which stated that in case the payment was made by credit card, the shipping was immediate, but, in fact, a month has passed and my order has not arrived yet. I urgently need these products for my next trip.
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Furthermore, when I called in an attempt to find out what was happening, the shop assistant was extremely rude and unhelpful, and he did not give me any useful information.
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As you can imagine, I am extremely upset and I demand an immediate delivery without further delays, in addition to a written apology from the local manager, or else I shall be forced to take legal action. I am looking forward to hearing from you.
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Yours faithfully,
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Carol Brown
Dear Sir or Madam,
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I am writing to complain about the last purchase I did on your webpage a month ago. I paid for it and it has not arrived yet.
On 27th December I ordered some skiing equipment that I needed at that point.
Despite the fact that I told your online shop assistant how urgent it was for me, and that I paid extra money for a quicker shipping, nothing has come yet; and I am afraid I no longer need them.
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I do not know what may have happened; the only thing I am sure of is that I feel completely defrauded by your shop. I expected much more professionalism. I am afraid your shop assistant has not proved to be the professional one indicated on your webpage.
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Taking everything into consideration, I demand all refund. I am enclosing the invoice where you could see all details and the extra payment amount I made.
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Yours faithfully,
Martha Miller
Dear Sir or Madam,
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I am writing to express my total dissatisfaction with the requested services (Reference 458.12.20) at Decathtlon City.
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In December I ordered some skiing equipment from your shop. Although I requested it to be send by courier, after a month, I have received nothing, in spite of the fact I have already paid by credit card. To make matters worse, I urgently need this equipment because I have booked a stay at a ski resort for next weekend.
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As you can imagine, I am extremely upset. I demand not only an immediate full refund, but also a compensation for the expenses incurred. I hope that I will not be forced to take further actions.
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I look forward to receiving your prompt reply.
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Yours faithfull,
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S. Alderman
Dear Sir/Madam,
I am writing to complain about the skiing equipment I bought on your website on 1/1/2020.
Firstly, the ones I had chosen were not available and I could not add them to cart. So, I had to change my original option for a different one. Furthermore, ski boundings do not work because there are some screws missing.
Apart from that, I had not the choice to pay by bizum although it was announced on the website.
To make matters worst, I chose premium services to have my order delivered withing 48 hour which cost €15. A month later I Have received nothings.
In addition, I was deeply offended by the behavior of shop assistant when I called to to report the incident.
I feel that I am entitled to a replacement and a refund, at least, of my €15 on premium services.
Yours faithfully,
Carol Daniels