Do you need to say sorry?
Not an easy task!
From: info@pakelson.com
Subject: letterhead stationery replacement
Dear Mr Richarson,
In response to your letter regarding the mistaken stationary that you received on March 24, please accept my profuse apologies for the unfortunate inconvenience it has caused you.
First of all, the problem of being sent the wrong letterhead stationery, clearly not your address, befell because of an unexpected failure during the register of your purchase. Due to circumstances beyond our control some data from our clients have been mixed without warning.
Needless to say that our computer team is working restlessly on restoring the system in order to correct the data stored on our server. We expect all the new stationery to be printed by the end of Friday, so you should receive the new shipping by Monday.
As our main objective is to avoid bothering you again with this matter, please allow me to offer you the refund of the $4.86 you requested and the costs of the incorrect shipment directly on your bank account.
This is an absolutely regrettable incident. I insist on applying a 20% discount on your next purchase to make up for your inconvenience.
Once again, I hope that you will accept our apologies.
Yours sincerely,
Mr A. Brown
From: ayto@hotmail.gob
Subject: Reply to letter 123/16
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Dear Mr Martínez,
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In response to your kind letter regarding the recent burglaries suffered in your neighbourhood, I would like to begin by expressing my sincerest gratitude for your cooperation. No doubt, it will help us improve our service to citizens. In this way, as a result of considering your letter, it is my pleasure to inform you about the decisions we have made in order to eradicate these incidents that concern all of us.
According to your proposal, as well as installing new security cameras, we have decided to reinforce the police patrols at weekend nights until these circumstances are solved. We consider it a better solution than organising a watch program with volunteers because professional agents are needed to fight against crime. Anyhow, the duty of this Town Council is to preserve citizens' security and we firmly believe in being capable of guaranteeing it.
In addition to this, we agree with you about the convenience of informing our neighbours about preventive measures to take at home. Therefore, a meeting will be organised at which citizens will be trained on how to be alert at home. Your collaboration will be much appreciated. Perhaps, you could support our plans to carry out soon, after near elections.
I would be grateful if you could deal with this matter and I am at your disposal to arrange an interview about your needs.
Yours sincerely,
Juan Ron
Town Councillor of Security.
Phone number- 66666666
From: Paloma Dove
To: Juan Villanueva
Subject: Apologies about double charge to your credit card.
Dear Mr Villanueva,
In response to your letter regarding the double charging in your Doe credit card, I would like to start by apologising for the inconveniences we may have caused you.
Having spoken to the technician who attended you, I have been indicated that you were duly informed that a double charge could be debited to your credit card. As there was a problem with the telephone network and the technician thought the charge had not been done. Unfortunately, this is not the first time this happens to a customer.
I would also like to express my gratitude for sending us a copy of your bill. It will be very helpful to resolve this unpleasant situation as soon as possible.
Please allow me to inform you that in a maximum period of three days, you will have the amount for the service reimbursed to your card account.
My apologies once again for any inconveniences this situation may have caused you.
Yours sincerely,
Paloma Dove
Oldsmobile´s Managing Director
From: Alberto Perez
To: Mr. Martinez
Subject: Terra cotta vase
Dear Mr. Martinez,
In response to your letter regarding the terra cotta vase you have received recently, I would like to apologise for the mishap.
Firstly, I can assure you that the vase left our store in good conditions. I suppose the vase was probably damaged while being transported by the courier company. Obviously, we are a serious company and we have an insurance coverage for this type of inevitable and unpredictable contingencies.
This is truly a terrible occurrence. Please allow us to send you a new vase identical to the broken one. We will ensure you the reception of your terra cotta vase before Christmas. And as compensation for the inconvenience, I send you a 10 euros discount code usable in your next order in our site. Needless to say, you do not need to send us any proof, because we have no doubts about our costumers’ sincerity and honesty.
Once again, my sincerest apologies for the possible inconvenience caused. If you have any questions, do not hesitate to contact me again. Finally, I would like to take the opportunity to wish you a Merry Christmas and a Happy New Year.
Yours sincerely,
Mr. A. Perez
(Manager)
From: WaterdistillersT&T@hotmail.com
Subject: Apology
Dear Mr. Ford,
In response to your letter regarding the returning of the leaky holding chamber for a replacement, please accept our sincere apologies for the inconvenience that you have experienced.
Firstly, we assure you that this is an isolated incident. Actually, our five-gallon water distiller is known as the most reliable in the world-wide distiller industry.
With regard to the unfortunate mishaps to contact our Springfield distributor, John Doe, you should know that he has been moved to Texas recently to face the expansion of our brand there. Nevertheless, our company has hired another competent professional, Alice Morgan, who will contact you immediately. Needless to say, you are covered by the two-year warranty.
Please allow me to offer a complete refund of the faulty distiller. Our new distributor, Alice Morgan, has been instructed not only to make the refund, but also to remove the defective good personally. Of course, it will be done without any charge to you. We hope this solution will restore your confidence in our company as a customer-friendly organization.
Once again, our sincerest apologies for the inconvenience caused.
Yours sincerely,
Thomas Summer.
(Manager)
From: signposting@townhall.com
Subject: Stoplight
Dear Mr Crosby,
In response to your email regarding the regrettable occurrence you were caused when crossing the intersection of Main and Center last week, I would like to begin by giving my sincerest apologies for the inconvenience that you experienced.
As far as the intersection mentioned before is concerned, I am aware of its danger. In fact, there have been several accidents at this place lately. Unfortunately, due to the cutback announced by the government, we have not been able to improve this intersection with a stoplight. Obviously, our city needs to decrease the rate of accidents because of the serious consequences they involved for citizens. Furthermore, we always must improve our infrastructure regardless of budget, but sometimes there are circumstances beyond our control, as it has been the case.
In light of the latest complaints, I would like to assure you that a stoplight will be placed as soon as possible. I hope this offer will make up for the inconvenience you encountered and will restore your confidence in our town hall.
Once again, my sincerest apologies for the unfortunate situation.
Yours sincerely,
Mr Deep
From: annh@gmail.com
Subject: New street project
Dear Sir/Madam,
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I am writing to you regarding the city’s council proposal to build a new street connecting 1600 South with Maple Avenue this year.
First of all, you should know that most of the residents and small business owners in the area are highly opposed to this project. We are going to pass from a green, peaceful pedestrian street to a polluting and unpleasant area, unfeasible for pedestrian use.
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Secondly, you know that the council elementary school is on the way. And the new road, crossing the neighborhood from North to South will be extremely dangerous four our children. They would have to cross that busy road at least twice a day.
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While we agree that the council needs new streets, there are also other alternatives for such a development. A few days ago we learned that the council has been proposed a different route through a bare area near here, with no homes or schools. Under the circumstances, we believe that you should take into consideration this great opportunity to fulfill the council’s plans. Our neighborhood deserves the better.
I look forward to hearing your points of view on this matter.
Yours faithfully,
Ann Haring
Thank you all for your dedication!